The doorstep recycling service provides City of Sydney residents with a convenient way to recycle tricky items that don’t belong in kerbside rubbish or recycling bins.
SCRgroup is contracted by the City of Sydney to run the collection service. SCRgroup is a registered Australian company that works with charities and social enterprises to provide various collection and recycling programs.
Limit of one pick-up per household per week. Bookings are subject to availability.
Confirm you live in the City of Sydney’s area
We don’t accept items from local businesses.
Check your items can be collected
We collect and recycle tricky items that don’t belong in your bins at home.
Book a collection
You must have at least 2 full bags of items before booking a collection.
Prepare your items for collection
Please separate your items into 2 categories:
1. Clothes, linen, textiles, and toys, with toys in soft plastic bags.
2. All other items including electronics, light bulbs, x-rays, polystyrene, batteries (please tape ends), printer cartridges, paint (2L), mobile phones etc.
• Please place coffee pods and batteries into their own clear soft plastic bags for safety and to prevent leaks
• Write a note “Doorstep recycling service” and attach it to the bags so your neighbours know it’s being collected.
Put your items out before 8am on collection day
A driver will come by to collect your items before 3pm.
If you live in an apartment building with secure access, you can leave your bags outside near the entry or letterboxes. If somebody is home to give the driver access, leave your bags in the lobby or at your front door and buzz the driver in.
If you live in a house or terrace, leave your bags at your front doorstep.
You’ll receive a text message when items are collected.
Retrieve your empty bags
The driver will leave your empty sturdy reusable bags where you left them – don’t forget to retrieve them.
The thinner plastic reusable bags will be taken.
What happens next
Your preloved items are collected and sorted by our friendly team members and processed by various local service providers, contributing towards a circular economy. Find out more about what happens to your items.
If something doesn’t go to plan
If your bags aren’t picked up before 3pm on your scheduled day, contact SCRgroup at [email protected] and they’ll get back to you as soon as possible.
If you forget to put out your bags, SCRgroup will be in touch with you to reschedule your booking.
If you need to change or edit your booking, log in to your account or call (02) 9066 5833. Changes need to be made by 4pm the day before your scheduled pick-up.
If items were left in your bag, they are likely not accepted. SCRgroup will contact you with more information.